October 2, 2020 – As CMA CGM’s IT engineers continue, for the fifth day, to try to restore its systems following a cyber-attack at the weekend, the French carrier has come under mounting criticism from customers that its back-up booking process is inadequate. Yesterday, the carrier said its “back-offices [shared services centres] are gradually being reconnected to the network, thus improving bookings and documentation processing times”. Canaan Transport’s customers have unfortunately been affected and our bookings with CMA/CGM, ANL and their other subsidiary companies have all experienced delays or issues. In addition, the International Maritime Organization has confirmed today that it, too has been subject to a cyberattack. We will continue to update our customers that have been affected by this outage and will provide alternatives where available.
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